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New Opportunities to Voice Views on Care Services

Imagine seeing real changes in health and social care services that have made a huge impact on people’s lives because of you.

This will become even easier in North East Lincolnshire thanks to new roles that have been created in the community membership group, Accord, which gives local people a chance to have their say on the future of health and social care services.

Accord is hosting an event on Thursday 26th June between 2.30pm and 4.30pm at The Humber Royal Hotel, Grimsby for patients, carers, members of the public and volunteers to see how they can influence care in their community.

At the According To You event people can learn more about the new steering group and ambassador scheme, speak to current members about their experiences and find out what it means to join the network with over 2,500 members.

There will be workshops to gather people’s views on the day, a questions and answers session and talks from North East Lincolnshire Clinical Commissioning Group (CCG), which funds and manages the Accord programme.

“I originally joined Accord a few years ago because my husband was a member and working at the hospital meant I already had an interest in health services,” said Pam Taylor, Accord member.

“Accord’s all about getting engaged with what’s happening locally; these are our services that affect everyone and Accord gives you the opportunity to ask questions about them and influence things.

“Many people may think it’s just lip service, but it’s not. It’s so easy to complain, but if you don’t get involved you can’t help change things for the better.”

“The support that we have from the Accord members is invaluable. For instance, they were fundamental in introducing the new carers’ support service, which offers free support for carers seven days a week, and establishing the diabetes support group, which is looking at ways to help people better understand their condition and manage it more themselves,” said Mark Webb, Chair of North East Lincolnshire CCG.

“But we know that Accord needs to be flexible so it’s easier for people to have their say in a way that suits them best. The Accord steering group and ambassador roles are great for those people who want to be proactive in managing the scheme and recruiting new members. Otherwise you can select to receive information on topics that interest you, respond to questionnaires or sit on focus groups.

“There has never been a better time to get involved in local health services; the membership continues to grow and offer opportunities to learn new skills, meet people and make a real difference to care.”

Accord launched in 2009 to give local people and organisations in North East Lincolnshire a chance to have their say on the future of health and social care services.

Comments, views and suggestions from Accord are fed directly to North East Lincolnshire Clinical Commissioning Group (CCG) so patients’ needs are responded to, based on what members are saying.

It was the first group of its kind in Britain that gives local people a voice which is used to change their community for the better.

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