NHS Quality Award For Care Homes

Care homes across North East Lincolnshire have been recognised by the NHS for providing high-quality care as part of a new awards programme. 

North East Lincolnshire Clinical Commissioning Group (CCG) has introduced the Quality Award which rates care homes against 14 criteria, over and above the national standards set by the Care Quality Commission (CQC).

All care homes underwent a rigorous assessment to identify those which are the most people-centred and focussed on keeping residents healthy and which pro-actively listen to feedback from residents and relatives.

Care homes that are providing an excellent service have been recognised with a gold award, homes that are using best practice but could improve in a few areas have been rated with silver, and homes with a bronze award are being supported to make improvements in some areas.

Ladysmith Care Home in Grimsby currently has 82 residents and a dedicated dementia care unit; it was one the homes awarded with a gold award.

“My mother has been at Ladysmith Care Home for three years after she suffered a fall at home and broke her hip. Because she has Alzheimer’s it wasn’t safe for her to live at home any more, so we chose Ladysmith for her as it had a special feel about the place,” said Chris Smyth, daughter of Mrs Goddard, a resident at Ladysmith.

“She is very happy there, which is really reassuring for me; I haven’t got to worry. My father was also there for a few months after a fall. Sadly he died but the staff were really flexible around visiting times and very caring. They did look after him very well.

“The staff always let me know what’s happening with my mother’s care and we have regular reviews. I have even recommended the care home to a few of my friends.” 

Norma and Paul Timpson also have positive things to say about the Ladysmith Care Home. Norma said: “My 90 year old mother-in-law has been in the home for two years, she has a lovely room and all her personal things are there, her photographs and pictures. The staff are very respectful and show a lot of empathy; nothing is ever too much trouble. It’s so refreshing to go into a home that is bright, happy and it is so clean. I wouldn’t want her to be anywhere else.”

Kim Gallagher, Manager at Ladysmith, welcomes the Quality Awards. She said: “Everyone at Ladysmith is delighted to have received the gold award, which wouldn’t have been possible without the hard work of all the staff.

“The CCG completed a full assessment of the care we deliver from end-of-life care, dignity and respect to how we maintain the standard of care for our residents. We found the assessment very useful and now we continue to measure our work against the criteria all the time.

“We have regular resident surveys, hold regular meetings with relatives, dignity meetings and have a newsletter; there’s lots of information around the home and we always welcome people to give us feedback.”

Rivelin Care Home in Cleethorpes was one the homes presented with a silver award. It currently has 37 residents and is registered for 39.

Lynn Wilson is very happy with the care her mother Muriel Taylor has received at the care home for the last 18 months. She said: “After my mum had a stroke and could no longer live at home my brother and I looked around a few care homes before we chose Rivelin for my mum. It seemed like the most friendly and caring, it was also really clean and the staff were really approachable.

“She has settled in really well and gets good care and lovely meals. She’s always treated really nicely and they are respectful to her. I’m pleased the home got a silver award and would recommend the home to other people too.”

Muriel Taylor also commented: “I’ve got it as nice as you can get here, I have my own room with my own things and you can bring your own pictures of anything you cherish. I was terrified at first but it’s really quite nice here.”

“The CCG’s assessment was very in-depth and we got really good feedback on each quality standard, the reasons behind the decision and recommendations on how to improve,” said Sharon Long, Manager at Rivelin Care Home.

“I’m very pleased to be awarded the silver award. The team and I work to the best standard we can and this shows. We scored particularly well on keeping residents and relatives informed, building relationships and care planning. We aim to improve our rating next time by making families more aware of the end-of-life choices available.”

Jeanette Logan, service lead for older people at North East Lincolnshire CCG developed the awards programme to help people make an informed choice about their care.

She said: “We know that many care homes in North East Lincolnshire do a fantastic job of caring for a wide range of people’s needs and they deserve to be recognised. The standards within the Quality Award look at everything from how well the residents are listened to by the staff to the food they eat and the quality of care they receive every day.

“It identifies areas where care homes can improve, giving care homes the opportunity to improve their rating next year, and celebrates those homes that are going over and above to deliver excellent service.

“The award will give families, carers and older people the confidence to choose the best care home for their future. We are committed to investing in the best quality health and social care for local people and this is just one way of ensuring that the care available meets their expectations.” 

The assessments took place over 12 months and will continue year-on-year as a rolling assessment programme.

The outcome of the Quality Framework assessment is published on the Services4Me website. Look out for the gold, silver and bronze quality award stamp.


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