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Quality Survey - What does quality care mean to you?

North East Lincolnshire Clinical Commissioning Group (CCG) is asking local people to tell us what quality means to them.

We all have different experiences of health and social care. Everyone has their own ideas about what makes a quality service, what has made a real difference to their health and wellbeing and what has been disappointing.

Nationally, the NHS quality agenda sets out the three cornerstones for high quality care. These are Patient Experience, Effective Care and Patient Safety, together with how success is measured and what care should look and feel like for patients.

The CCG wants to make sure the opinions of local people are also taken into account. The CCG is responsible for planning quality health and social care services in North East Lincolnshire and understand people living here may have some different experiences to the ones that have informed the national agenda which need to be taken into account.

“Quality in health care matters to all of us’, explained Jan Haxby, Director of Quality and Nursing with the CCG. “The views and experiences people share with us will help us to shape how services are monitored for quality locally as well as helping us to drive forward innovation and improvement.”

You can take part by completing a short survey. This can be completed online by clicking HERE

Alternatively, you can fill in a paper copy of the survey which we will send you if you ring 0300 3000 563 or email Nelccg.accord@nhs.net . You can either post this back to us for free or we will help you to complete this over the phone.

There will also be the chance to talk about quality in more detail at the CCG’s ‘Way Forward’ event on Thursday 31 March, 12.30pm to 4pm at Centre4, 17 Wootton Road, Grimsby.  If you would like to attend please book your place by contacting nelccg.accord@nhs.net or call 0300 3000 563.

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