Making our information accessible

Did you know that, upon request, we can provide any of our information in a wide range of formats? These include:

You can find out more by contacting us on 0300 3000 400 or email


Our aim is to make sure you can access our services so if your needs are not covered by the information on this page, please let us know.

There is a Google translate feature that you can find at the top of our home page. This will translate our website into any language in which you wish to view it.

If you have any language requirements that aren’t addressed by this please contact us by emailing or call 0300 3000 400. Please make clear what you need translating and which language you would like it in.


Accessible Information Standards (AIS)

From 1st August 2016, all NHS organisations that provide NHS care or adult social care must follow the Accessible Information Standards. The five standards are:

  1. Ask people if they have  any information or communication needs, and find out how to meet their needs.
  2. Record communication needs clearly and in a set way
  3. Highlight or flag the person's file or notes so it is clear that they have information or communication needs and how to meet those needs
  4. With the consent/permission of the person share their information and communication needs with other providers of NHS and Adult Social Care
  5. Take steps to ensure that people recieve information which they can access and understand, and recieve communication support if they need it

These standards do not apply directly to Clinical Commissioning Groups, however we must support our providers to comply with the requirements.

We fund an interpretation service that is used by the CCG and GP Practices to ensure that patients have access to high quality interpretation services. This includes access to sign language (BSL), as well as other languages.

For more information on the Accessible Information Standards, please visit the NHS England website.



We want to make sure that this website is accessible for everyone. The website offers full functionality in all modern browsers and devices including iPhone, Android and tablet devices.

Your web browser

For information on accessibility features for your web browser, please see the following links:

Your operating system

For information on accessibility features for your operating system, please see the following links: