Support for Carers

Service Name:

Carers’ Support Service

Description of Service:

Free information, advice and support for unpaid Carers who look after a family member or friend who could not otherwise manage without their support because of illness, frailty, disability, mental health condition or substance misuse problem.

The Person being cared for must either live in North East Lincolnshire or be registered with a North East Lincolnshire GP practice for the Carer to access our support.

The Carers’ Support Service is funded by the North East Lincolnshire Clinical Commissioning Group.

The  Service can help with the following:

  • General information and advice. This can be relating to someone’s caring role or not.
  • Benefits, debt and housing advice including completing forms, support to challenge decisions and support at appeals and tribunals.
  • Emotional Support via a dedicated key worker if a Carer wants a listening ear, or counselling for Carers in need of more intensive emotional support. Carers usually don’t wait more than two weeks to access this.
  • Informal emotional support and socialisation via our befriending service. Befrienders can meet a Carer at home or in the community. They can go shopping with a Carer or meet in a local café. Befrienders can also attend groups with a Carer if they don’t have the confidence to begin with to go alone.
  • Socialising and learning from other Carers via Carer Groups
  • Activities such as an art group and Carers Choir
  • Specialist support for Carers caring for someone with a substance misuse problem, which includes one to one support and group support and can cover coping mechanisms and how to support someone with a substance misuse problem.
  • Advocacy if a Carer doesn’t have the confidence to work with other professionals on their own or if they want support to challenge decisions that are being made about them or the person they care for around Health, Social Care, Benefits, Housing, etc.
  • Training to enable Carers to care safely and well. This includes emergency first aid training, looking after your back for Carers who help the person they care for move about, foot care, confidence building, stress management, cooking classes and more.
  • Relaxation and time out with our free holistic therapy service where Carers can have a free massage for an hour or pay for reduced price beauty treatments such as manicure, pedicure and facial.
  • Support to access services if the Carer can’t leave the person they care for alone via the Bennett Suite, a Day Care room based in the Carers’ Support Centre building staffed by fully trained Personal Support Assistants.
  • Signposting and referrals to other services such as Focus for a Carers Needs Assessment or an assessment for the person a Carer cares for, Alzheimer’s Society, Age UK, NAViGO, etc.
  • Applying for individual grants for Carers who have experienced a big change of circumstances in the past 12 months, not necessarily because of their caring role, or for example whose washing machine has broken down, they can’t afford a replacement but they care for someone with continence problems. There is eligibility criteria to meet and the purpose of grants does change from time to time.

Unfortunately we cannot help with:

Providing care workers in the home or direct financial assistance

How to access the service:

Any Carer of any age can contact us. We support Adults caring for adults, adults caring for children with additional needs and the team that support children looking after family members is also based in our building. If someone is a Carer we can support them.

A Carer can contact us direct via any of the methods listed below, we will talk to them about their caring role to establish what support they need.

Professionals can also refer in. All we need is for the professional to obtain permission to pass on the Carers name and telephone number and we will give the Carer a call. We also have referral forms for professionals to use should this be preferred. Professionals can also refer via an online form on our website.

Over the phone on 01472 242277

At our building: 1 Town Hall Square, Grimsby, DN31 1HY (Next to Grimsby Library)

Via our website:

Via email: