Accessibility Statement

This accessibility statement applies to

This website is run by North East Lincolnshire Clinical Commissioning Group (NELCCG) and We want as many people as possible to be able to use this website. For example, that means you should be able to:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

This site is non-compliant with Web Content Accessibility Guidelines Level AA

We know many parts of this website are not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Address: NELCCG Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

NELCCG will consider your request and get back to you in 5 working days.

NELCCG is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think NELCCG is not meeting accessibility requirements, contact: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how NELCCG responds to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Municipal offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Find out how to contact us:

NELCCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

1.1.1 Non-text Content (Level A) Issues

1.3.1 Info and Relationships (Level A) Issues

1.4.1 Use of Colour (Level A) Issues

Links on some pages, (for instance the Publications page) have an identical colour and font weight as headings, without using another identifying feature, such as underline

1.4.3 Contrast (Minimum) (Level AA) Issues

1.4.4 Resize Text (Level AA) Issues

1.4.5 Images of Text (Level AA) Issue

Important information, such as phone numbers, public health advice and other topics is included in images of text, in the Home page’s carousel and this information is not available elsewhere on the page

1.4.10 Reflow (Level AA) Issue

1.4.11 Non-Text Contrast (Level AA) Issue

The controls to increase the text size, in the header have a colour #CCC against a background #FFF, which results in a contrast ratio of 1.6:1 and this should be 3:1 minimum

1.4.13 Content on Hover or Focus (Level AA) Issues

Many of the links in the main navigation open a sub-menu, on hover, this content causes issues for users that have magnified the screen, as it obscures content and is not easily dismissible

2.1.1 Keyboard (Level A) Issues

2.2.2 Pause, Stop, Hide (Level A) Issues

There is no mechanism to stop, pause or hide the carousel

2.4.1 Bypass Blocks (Level A) Issues

2.4.4 Link Purpose (In Context) (Level A) Issues

Images in the Home page’s carousel are links, which do not have an accessible name

2.4.7 Focus Visible (Level AA) Issues

4.1.1 Parsing (Level A) Issue

4.1.2 Name, Role, Value (Level A) Issues

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

All PDFs and other office file formats that were published before 23 September 2018 are not in the scope of the regulations, however, we will review all attachments where possible and replace with HTML as part of our continuous improvement process across our digital portfolio. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos that were published before 23 September 2020 do not have captions and an audio description. Any new videos will only be published with these features, in order to provide pre-recorded media that can be accessed by everybody.

What NELCCG is doing to improve accessibility          

We had planned to have a new compliant site developed and delivered by 23 September 2020, however, we have been unable to meet that original target date.

We are currently trying to allocate resources to the development of a new site and we will update this accessibility statement every 3 months, until such a point where the site is compliant.

Preparation of this accessibility statement

This statement was prepared on 11 September 2020 It was last reviewed on 3 February 2021.

We will next review this statement on 3 May 2021

This website was last tested on 25 June 2020. The test was carried out by a member of North East Lincolnshire Council’s Web Team, by request.

Three pages were tested in order to identify a representative list of WCAG 2.1AA violations, across the site. There are over 390 pages in total, but these are formed from the same components and templates and the issues discovered are representative of the site as a whole.