In 2019, the CCG, council, members of the community and representatives from local Voluntary, Community and Social Enterprise (VCSE) Sector working as equal partners created the North East Lincolnshire Commitment – a set of principles for how we will talk, listen and work together with our communities.
Our new joint Engagement Strategy sets out how the CCG and the council (working as a Union) will work to meet this commitment.
Our Community Panel have reviewed the Equality Impact Assessment for this Strategy and identified a number of actions to help us to ensure our engagement work has due regard for people who share a protected characteristic under the Equality Act.
More information about how this strategy was developed and how the views of local communities influenced our new joint approach can be read in the Engagement Findings Report
You can read the You Said, We Did report which outlines what we have done or are doing with the feedback you gave us - Talking, Listening, Working Together- You Said, We Did
Our Engagement Strategy Steering group consisting of officers from the council and CCG, along with community members and representatives from the VSCE Forum will drive delivery of the strategy. Click here to view the group’s Terms of Reference.
Please explore the links to the left of the page to find out about opportunities to get involved, see our strategies, read the feedback from past engagement activities and find out about our events.
How can I get involved?
There are many ways you can help us to help you by getting involved in shaping NHS services.
Join your local Patient Participation Group
Most GP surgeries have patient participation groups. These give you a chance to feed back on the way your surgery is being run, from the appointment system to the car parking. Contact your surgery for more information. As a CCG, we host a regular meeting to bring together patient group representatives to network, share ideas and discuss good practice.
Join the Accord membership
Join the 2,500+ people who are part of the Accord membership and get involved as much or as little as you like. By telling us what ‘Suits You’ we can make sure we contact you about involvement opportunities that are in the areas of health and social care that you are interested in and provided in the ways you have told us you want to engage with us. This could include completing surveys, attending focus groups and meetings or commenting on our plans and public information.
Attend our public and stakeholder engagement events
Every March and September we host a public meeting to share our latest plans and developments and find out community views to inform these plans. Recently we have jointly hosted these meetings with Northern Lincolnshire and Goole NHS Foundation Trust, we also have health and social care leaders from across the system in North East Lincolnshire join us to answer your questions and listen to patients, carers, service users and members of the voluntary and community sector views.
Take part in current consultations or surveys
We regularly ask for your views to inform specific projects and commissioning activity. This could be to identify priorities in order to develop a specification for a particular service, or find out current experiences of services. We may do this by carrying out surveys that can be completed online. Surveys can also be provided as hard copies and in large print, which can be returned to us by FREEPOST. You can also call us to complete a survey over the telephone if you prefer.
Attend a Governing Body Meeting
Members of the public are welcome and encouraged to attend the public section of our Governing Body meetings. These are routine business meetings being held in public and not a public forum but there is an opportunity as part of the agenda for people to ask Governing Body Members questions. Our Primary Care Commissioning meetings are also held in public.
Contact your local Healthwatch
Healthwatch is an independent consumer champion created to gather and represent the views of the public. The Healthwatch North East Lincolnshre team work alongside patients, providers, and commissioners by attending local events, strategic meetings, and community groups throughout the area.
Complete the NHS Friend and Family Test (FFT)
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
The providers of all the services that the CCG commissions (managed under the NHS standard contract) are required to promote and make accessible to their patients and service users the Friend and Family Test. These are reviewed by the CCG in contract meetings with providers to measure and monitor patient experience and drive service improvements.
Simply Contact Us
Telephone: 0300 3000 567
or write to us at Accord, North East Lincolnshire CCG, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU