Leaving Hospital in the know and on the mend

While most people are very relieved to go home after a stay in hospital, it can still be a worrying time for the patient and their family or carers.

The early days of recovery after an illness or accident are extremely important. Having access to the right information, advice and support can help people feel like themselves again more quickly and avoid them having a setback.

North East Lincolnshire Clinical Commissioning Group (NEL CCG) and Northern Lincolnshire and Goole NHS Foundation Trust (NLaG) want to make sure everyone gets the information they need to help them continue on the road to recovery. To help this happen, we need people who have come out of hospital in the past 12 months to tell us about what it was like when they were discharged, what sort of information they were sent home with and how they are doing now.

“While some wards provide patients with lots of information about things like wound care, managing pain or food and drink advice, we know this doesn’t happen everywhere or for every patient,” explains Dr Rakesh Pathak, a GP representative with NEL CCG in Grimsby.

“Excellent discharge planning can dramatically improve the outcome for patients. It can also make life a little easier for them at a difficult time if they have the right information to hand about benefits, sick notes and support at home that might be available to them. We want to make sure this is something that all local people can expect wherever they have had their treatment.”

“While we know hundreds of our patients leave hospital every year fully “in the know” about after-care and the steps they can take to speed up their recovery, we want to make sure this is standard across all of the wards and whether there is anything else we can do to make the transition from hospital to home smoother,” said Karen Fanthorpe, Deputy Chief Operating Officer for NLaG.

We want to hear about people who have left hospital in the past 12 months and would like to hear from them or their carer. This survey isn’t about people’s experiences during their stay in hospital, we want to hear what happened AFTER their discharge and we will ask questions about the written information they were given and what other advice they were offered. We are also interested in hearing how they are recovering/have recovered or whether they needed any further medical help or even had to go back to hospital during their recovery.

This is an opportunity for patients, carers and family members to tell us their story, listen to the experiences of others and help us to make sure people leave hospital in the know and on the mend in the future.

You can take part by visiting our online survey here or by typing https://www.surveymonkey.com/s/dischargeNEL15 into your browser.

If you have any questions or you would like an easy read or large print survey or would prefer to speak to someone about your experience leaving hospital, please ring 0300 3000 537.

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