Patient Advice & Liaison Service

Your feedback is important to us to make sure you get the best out of your NHS services.

Patient Advice and Liaison Service (PALS) is a free and confidential service available to anyone who needs help and advice or information on NHS Services in North East Lincolnshire.

It is your opportunity to let us know what it is like to receive NHS services as a patient, relative, friend or carer. It offers you the chance to provide comments, compliments or raise concerns about health and care services you have received and helps the CCG make sure high quality, responsive services are always available to you.

Our dedicated PALS team also deal with matters relating to primary care in North East Lincolnshire. These include NHS services from your GP Practice, dental surgery, pharmacist (chemist), optician and any adult social care services.

Contact the PALS Team on the patient enquiry line - phone 0300 3000 500 
You can also contact the team via email

CCG Complaints Service

If you are have experienced something negative and are unhappy with your treatment or service, either commissioned or provided by the CCG, you are entitled to make a formal complaint.

To make a complaint about a NHS service or care you have received then please contact the CCG Complaints Service.

  • Making a complaint will not affect your current or future care
  • It will be treated confidentially and sensitively
  • The Complaints Team can advise you how to make a complaint and what support is available to help you through the process. 

Contact the Complaints Team on 0300 3000 550  or email