Our Policies and Procedures

The CCG's Policies and Procedures

NHS North East Lincolnshire CCG publishes policies and procedures on our Publications Page.  If the information you require is not available here please see how you can make a Freedom of Information request to obtain the information here.


Customer service policy

This document details the way in which compliments, feedback or complaints made about the CCG itself, or its commissioned services, will be addressed under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The services to which this policy applies include the CCG itself, or any health and social care services commissioned by the CCG. You can access the policy, called Making Experience Count - Complaints and Representations Policy for Adult Social Care and CCG Services, here. Other information about making queries and complaints about services we commission or about the CCG can be obtained by visiting have your say.


Our Commitment to Publishing Information

You can find procedures covering requests for information and how we operate the publication scheme by clicking here.


NHS North East Lincolnshire CCG's Constitution

The following documents are included in NHS North East Lincolnshire Clinical Commissioning Group’s Constitution which is published on the CCG website here

  • Definitions of Key Descriptions used in this Constitution
  • Geographical Area covered by the Group
  • List of Member Practices
  • Standing Orders
  • Scheme of Reservation and Delegation
  • Prime Financial Policies
  • The Nolan Principles
  • The Seven Key Principles of the NHS Constitution
  • Terms of Reference for the Council of Members


Standards and Codes of Conduct

Members of NHS Boards, Clinical Commissioning Group governing bodies and NHS Managers are expected to meet core standards of conduct.  The following documents have been developed to guide managers in the work they do and the decisions and choices they have to make and to reassure the public that these important decisions are being made against a background of professional standards and accountability.

The standards for members of NHS boards and Clinical Commissioning Group governing bodies in England can be found here.

The Code of Conduct of NHS Managers can be found here.